Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unworn, unused, and in the same condition as received

  • It must include original tags and packaging

  • A receipt or proof of purchase is required

To start a return, please contact us at contact.thesmur@gmail.com.
Approved returns must be sent to the following address:

Simran Jaiswal
80 Fawcett St, Unit 352
Cambridge, Massachusetts 02138

Returns sent without prior approval will not be accepted. If your return is approved, we’ll provide a return shipping label along with instructions.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale items

  • Gift cards

  • Custom or personalized items

If you have questions about a specific product, feel free to reach out before purchasing.

Exchanges

The quickest way to get a different item is to return your original purchase. Once your return is approved, you can place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason. Items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.


Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact.thesmur@gmail.com.